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Returns & Exchanges
At Mitzi, we want you to love your lighting. If you are not completely satisfied with your purchase, you may return eligible items in their original packaging within 30 days of delivery.
1
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
2
Print Shipping Label
Once approved, download and print your prepaid return shipping label provided via email.
3
Pack Your Fixture
Carefully repackage your items in their original boxes with all mounting hardware and instructions included to ensure a full refund.
4
Drop Off and Track
Deliver your package to the nearest authorized carrier location and keep your tracking receipt for your records.
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30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing